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Governor Cuomo Announces Livetiles to Open Intelligent User Experience Hub in Downtown Rochester

At Least 500 New Jobs Will Be Created by the Software Development Firm in the City's Downtown Innovation Zone

Investment Complements “Finger Lakes Forward” – The Region’s Comprehensive Strategy to Revitalize Communities and Grow the Economy

Governor Andrew M. Cuomo today announced that software development enterprise LiveTiles has selected the City of Rochester’s Downtown Innovation Zone to establish its North American Intelligent User Experience (“IUX”) Hub. The company chose the City of Rochester over North Carolina and other locations in the Eastern United States. The $17 million project will result in the creation of at least 500 new jobs over the next five years, 60 of which have already been created in recent weeks. The project is expected to be completed in March of 2023.

“Our strategic investments in downtown Rochester are transforming the Finger Lakes into a hub of high-tech innovation and developing the next generation of business leaders,” Governor Cuomo said. “LiveTiles’ decision to establish their North American Hub in Rochester’s Downtown Innovation Zone is proof positive that our economic development investments to drive growth and enterprise are working, and this state-of-the-art company will bolster our efforts to move the Finger Lakes economy forward.”

The new IUX Hub will be located in Rochester’s High Falls District at 61 Commercial Street. The expansion project will include outfitting the new facility and hiring new employees. Staff will range from client-side teams such as customer success managers and business development roles, to technical teams such as solution engineers and AI (Artificial Intelligence) deployment specialists. These teams will also support the rollout of additional platform offerings that are currently under development.

“With significant investments in tech companies like LiveTiles, New York is continuing to position itself as a leader in the industry,” said Lieutenant Governor Kathy Hochul. “This innovative hub will create hundreds of new jobs and continue the momentum of growth in the Rochester area. The project complements the Finger Lakes Forward plan that is transforming downtown and leveraging the waterfront to enhance the community and strengthen the economy.”

LiveTiles, which was established in Australia in 2014 and is now headquartered in New York City, is one of the fastest growing tech companies in the world, with offices on three continents. It develops software that is user-centric and helps organizations and businesses collaborate more easily through their suite of complementing products that serve small, medium and enterprise businesses across all industries. The company’s applications give both developers and business users tools to easily create dashboards, employee portals, and corporate intranets that are enhanced by artificial intelligence and analytics features.

Empire State Development will provide up to $7 million for the transformative project, including a $3.5 grant through the Finger Lakes Forward Upstate Revitalization Initiative and $3.5 through the Excelsior Tax Credit Program in exchange for job creation commitments. These investments will support the facility’s renovation, furnishing and the purchase of equipment including computers and servers.

The decision by LiveTiles to open its IUX Hub in the High Falls District of Rochester builds on the transformation already underway in Rochester’s Downtown Innovation Zone. This momentum is further complemented by the comprehensive “ROC the Riverway” project announced by Governor Cuomo in February. The $50 million initiative aims to revolutionize the area surrounding the Genesee River and unlock the potential of Rochester’s waterfront. The Genesee River has long served as an economic engine, and under the leadership of Governor Cuomo, and in partnership with the City of Rochester, the waterfront is poised for rebirth as a vibrant attraction for commerce, recreation and tourism.

Additional investments have been made in the City of Rochester under the Governor’s leadership, including more than $100 million committed to projects in and around the city center to develop Rochester’s downtown. The state’s significant commitment has leveraged more than $800 million in private investment, leading to the creation of the new Rochester Downtown Innovation Zone where LiveTiles is establishing its IUX Hub.

Dan Diefendorf, LiveTiles SVP for the Americas, who was instrumental in the selection of Rochester for the company’s IUX Hub said, “Being a Brighton resident I am witnessing first-hand how the Downtown revitalization and the state-of-the-art technical curricula at local universities, such as RIT in Rochester, are setting a strong foundation for substantial growth in this region. Coupling that with the city’s close proximity to our NYC headquarters, made Rochester the clear leader in the national search for our IUX Hub. The process of working with the Economic State Development, Monroe County, the Chamber of Commerce, Greater Rochester Enterprise, and the City of Rochester was a true partnership.”

LiveTiles CEO Karl Redenbach said, “As we continue through this phase of extended, rapid advancement, we considered many cities for the base of our expansion, not just nationally, but globally. Rochester quickly became the standout choice. The city, as well as NY state, are looking for the same considered growth as LiveTiles, with an eye to both leading-edge innovation and longevity.”

Empire State Development President, CEO & Commissioner Howard Zemsky said, “Rochester’s Downtown Innovation Zone provides a high-tech ecosystem for companies looking to take their business to the next level. LiveTiles new facility will create hundreds of 21st century jobs and build on the growing economic momentum of the downtown area.”

Assembly Majority Leader Joe Morelle said, “It is truly exciting when fast-growing, global companies like LiveTiles choose to be part of the economic resurgence that is taking place in downtown Rochester and all across our region. This expansion will create hundreds of good paying jobs that will further accelerate our economy and ensure a brighter future for all who call our community home.”

Senator Joe Robach said, “”Our community can be excited for the creation of hundreds of new jobs and economic growth as well as the continuation of our region’s legacy of being a catalyst for technological innovation across the globe with today’s announcement that LiveTiles will call Rochester home. As more companies make the choice to locate in Monroe County, the ability of our region to foster cutting edge ideas will ensure that our community will continue to be a source of opportunity for all.”

Senator Rich Funke said, “Today’s announcement by LiveTiles to commit building their Intelligent User Experience Hub in High Falls is yet another validation of the tremendous advantages there are to doing business in the Rochester area, both in natural and human resources. I’m looking forward to the possibilities that this firm will create and retain with regards to our workforce, as well as working with our area colleges to continue to produce top-notch job-ready talent.”

Assembly Member Harry Bronson said, “I applaud Karl Redenbach, Dan Diefendorf and their team at LiveTiles for their commitment to our region. Today’s announcement by the company and Governor Cuomo shows that the Rochester area has a strong, diverse, educated and innovative workforce and is in an economic position to create jobs for the future. I look forward to LiveTiles growth and the addition of jobs at their new High Falls campus.”

Monroe County Executive Cheryl Dinolfo said, “When one of the world’s fastest-growing IT companies chooses our community to expand its operations and grow hundreds of new jobs, that’s a testament to the fact that Monroe County is open for business now more than ever before. Our County Economic Development team was part of the collaborative conversation to bring LiveTiles here from the very start and we are thrilled they will now be investing millions in the heart of our Downtown, creating hundreds of next-generation jobs along the way. We have also offered the assistance of our innovative LadderzUp workforce development program and Recruiting on the Road job fairs to help connect LiveTiles with local residents who can fill these rewarding new job opportunities when the time comes. I thank LiveTiles for their commitment to doing business and creating jobs in Monroe County and I appreciate all of our partners who helped make this exciting project possible.”

Rochester Mayor Lovely Warren said, “I am very excited to welcome a new employer, LiveTiles, to the Downtown. Not only will this company bring hundreds of quality jobs to our Center City, but it will further expand Rochester’s knowledge economy and serve as a catalyst for future job growth. I am grateful to Governor Cuomo and Empire State Development for helping to bring this incredible employer to Rochester through Finger Lakes Forward. This development is helping us achieve our goals of creating more jobs, safer, more vibrant neighborhoods and better educational opportunities for our citizens.”

Greater Rochester Enterprise President and CEO Matt Hurlbutt said, “Attracting LiveTiles to the Greater Rochester, NY region was a true collaboration with our partners in government, academia, and business. The Greater Rochester, NY region’s affordable cost of doing business, top-tier talent and connectivity to academic partners such as Rochester Institute of Technology and the University of Rochester, provides the right foundation to support LiveTiles’ new IUX Hub.”

For more about LiveTiles, click here.

Accelerating Finger Lakes Forward

Today’s announcement complements “Finger Lakes Forward,” the region’s comprehensive blueprint to generate robust economic growth and community development. The State has already invested more than $5.2 billion in the region since 2012 to lay the groundwork for the plan – investing in key industries including photonics, agriculture and food production, and advanced manufacturing. Today, unemployment is down to the lowest levels since before the Great Recession; personal and corporate income taxes are down; and businesses are choosing places like Rochester, Batavia and Canandaigua as a destination to grow and invest in.

Now, the region is accelerating Finger Lakes Forward with a $500 million State investment through the Upstate Revitalization Initiative, announced by Governor Cuomo in December 2015. The State’s $500 million investment will incentivize private business to invest well over $2.5 billion – and the region’s plan, as submitted, projects up to 8,200 new jobs. More information is available here.

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Additional news available at www.governor.ny.gov
New York State | Executive Chamber | press.office@exec.ny.gov | 518.474.8418

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